Survey – Ottawa Chinatown

Community Well-being & Social Issues Survey

Dear Members,

The purpose of this email is to inform you of the Chinatown BIA’s 2024 Economic Well-Being Survey and 2024 Chinatown BIA Community Well-Being and Social Issues Survey that are intended to evaluate and better understand the broader environment surrounding Chinatown area. The survey will take approximately 5 minutes to complete.

Questions include content related to business performance, profitability, confidence, and impediments. Results are anonymous and will inform decision-making and advocacy.

Thank you for your participation.

Kind regards.

Chinatown BIA

Part I: Community Well-Being & Social Issues Survey 2024

1. How long has your business been located in the Chinatown area?

0-2 Years 3-5 Years 5-10 Years 10+ Years

2. What sector best describes your business?

Retail Hospitality & Restaurants Professional Service Not-for-Profit Other

3. Where is your business located?

Somerset Street West Side streets of Somerset Street West

4. How many staff does your business employ?

0-10 10-50 50+

5. Which of the following age groups best represent the majority of your staff?

16-30 years old 31-50 years old 50+ years old All age groups

6. With what frequency do street-issues impact your business operations?

Frequently Sometimes Rarely Never

7. With what frequency do you find discarded drug paraphernalia immediately around your business?

Frequently Sometimes Rarely Never

8. Has your business experienced any form of property damage or vandalism in the last year?

Yes No

9. Has your business incurred costs directly related to street issues? (E.g. Repairs, security, cleaning, etc.)

Yes No

10. Over the last 12 months, what is the approximate total cost of the expenses you've incurred as a direct result of street related activity?

11. Have you or your staff ever needed to file a police report related to street issues?

Yes No

12. With what frequency has your business had to file a report with emergency services?

Frequently Sometimes Rarely Never

13. How comfortable are you filing a report?

Very Comfortable Somewhat Comfortable Not Comfortable

14. With what frequency does your business make reports to 311?

Often Occasionally Rarely Never

15. How frequently have staff expressed concerns related to safety?

Often Sometimes Rarely Never

16. With what frequency have patrons expressed concerns related to safety?

Often Sometimes Rarely Never

17. With what frequency do staff comment on issues related to cleanliness on sidewalks, roads, or public spaces around your business?

Often Sometimes Rarely Never

18. With what frequency do patrons comment on issues related to cleanliness on sidewalks, roads, or public spaces around your business?

Often Sometimes Rarely Never

19. How would you describe the cleanliness of sidewalks, roads, and public spaces around your business?

Excellent Good Satisfactory Poor Very Poor

20. With respect to cleanliness, how have conditions changed in the past 12 months?

Improved Significantly Improved Slightly Stayed the Same Conditions Worsened Slightly Conditions Worsened Significantly

21. With respect to vandalism, how have conditions changed in the past 12 months?

Improved Significantly Improved Slightly Stayed the Same Conditions Worsened Slightly Conditions Worsened Significantly

22. Please provide any additional comments with respect to the subjects addressed in the survey.

Part II: Economic Well-Being Survey 2024

1. How long has your business been located in the Chinatown area?

0-2 Years 3-5 Years 5-10 Years 10+ Years

2. What sector best describes your business?

Retail Hospitality & Restaurants Professional Service Not-for-Profit Other

3. Which of the following best reflects ownership of your business?

Corporate Chain Independent

4. Taking into consideration ongoing challenges and normal seasonal influences, how do you feel your business has performed in the past six months?

Excellent Good Satisfactory Poor Very Poor

5. How would you best describe your outlook towards your business performance in the next 12 months?

Excellent Good Satisfactory Poor Very Poor

6. How would you best describe your outlook for revenue in the next 12 months?

Significantly Increase Moderately Increase Stays the Same Moderately Decrease Significantly Decrease

7. How would you best describe your outlook for profitability in the next 12 months?

Significantly Increase Moderately Increase Stays the Same Moderately Decrease Significantly Decrease

8. With respect to performance and capacity, please list the top 5 impediments your business is facing.

9. With what frequency does your business experience theft or shoplifting?

Frequently Sometimes Rarely Never

10. How has theft and shoplifting changed in the past 12 months?

Significantly Increased Moderately Increased Stayed the Same Moderately Decreased Significantly Decreased Not Applicable

11. Over the last 12 months, what is the approximate cost that your business attributes to theft?

12. If you lease, which of the following statements best reflects your plans with respect to renewal commitments?

I plan to extend my lease. I will not be extending my lease but intend to look for a new location in the Chinatown area. I will not be extending my lease but intend to look for a new location outside of the Chinatown area. I will not be extending my lease. I am uncertain. I do not lease.

13. If you lease, how many years do you have left on your lease?

Less Than a Year 1-3 Years 3-5 Years 5+ Years